Job Title: Manager – Enterprise Sales / Enterprise Account Manager

Location: Mumbai, India

Experience Required: 5 – 6 Years

Job Type: Full-Time

About the Role:

We are seeking a highly motivated and experienced Enterprise Sales Manager / Enterprise Account Manager to join our team in Mumbai. The ideal candidate will be responsible for managing and growing key enterprise accounts, building long-term relationships with

customers, and ensuring high levels of customer satisfaction and success. This role requires a mix of strategic thinking and hands-on execution to drive revenue and value for both the company and its clients.

Key Responsibilities:

• Account Ownership & Strategy

1. Manage a portfolio of high-value enterprise accounts with a focus on retention, satisfaction, and expansion.
2. Develop strategic account plans to identify growth opportunities, drive adoption, and strengthen client relationships.
3. Serve as the primary point of contact for enterprise clients, ensuring ongoing engagement and support.

• Cross-Selling & Upselling

1. Analyze existing enterprise accounts to uncover opportunities for cross-selling and upselling based on customer needs, usage patterns, and business goals.
2. Identify and pursue cross-sell and upsell opportunities within existing accounts, increasing account value and customer lifetime value (CLV).
3. Maintain and update an opportunity pipeline for expansion activities; ensure accurate forecasting and reporting of cross-sell and upsell performance.
4. Understand the full product/service portfolio to recommend tailored solutions that meet evolving client needs.
5. Collaborate with Product, Sales Engineering, and Marketing teams to deliver compelling proposals and demos.

• Strategic Planning and Execution:

1. Develop and implement strategic sales plans tailored to enterprise clients.
2. Identify, qualify, and secure business opportunities with large-scale clients.
3. Conduct market research and analyze competitor offerings to position products effectively.

• Client Relationship Management:

1. Build and maintain strong, long-lasting customer relationships.
2. Understand client needs and offer solutions and support based on those needs.
3. Ensure client satisfaction and generate trust through regular communication and follow-ups.

• Sales Process Management:

1. Ensure a smooth sales process by working closely with internal teams and stakeholders.
2. Negotiate contracts and close agreements to maximize profits.
3. Prepare and deliver professional sales presentations to clients.

• Team Leadership and Development:

1. Recruit, train, and motivate a high-performing sales team.
2. Monitor the performance of the sales team and provide regular  feedback.
3. Conduct regular meetings and performance reviews to assess progress towards sales targets.

• Performance Monitoring and Reporting:

1. Present sales, revenue, and expense reports and realistic forecasts to the management team.
2. Monitor and analyze performance metrics and suggest improvements.
3. Prepare monthly, quarterly, and annual sales forecasts.

Required Skills & Qualifications:

• 5 to 6 years of proven experience in Enterprise Sales or Account Management.
• Strong background in relationship building and customer success.
• Experience in managing large and strategic enterprise
• Ability to understand and explain technical concepts, especially basic cloud technologies.
• Strong communication, negotiation, and presentation
• Ability to work independently and in a team
• Bachelor’s degree in Business, Marketing, or a related MBA is a plus.