Zensung Singapore Pte. Ltd. (Zensung) is a Singapore based FinTech-InsurTech company. This company was named among the “25 hottest FinTech companies” in 2018 by the CIO Outlook magazine. It has excelled in the dynamic market with a passionate team of thought leaders, domain experts, technologists, and problem solvers. The company’s core belief is that insurance should be simple, fair, flexible, and customized, i.e., based primarily on an individual’s profile or preferences that are enabled through AI models, for, e.g., basis driving behavior for motor insurance.
With so much glory and being an innovator in the insurance industry, Zensung encountered some challenges related to bills for which they approached Cloud9.
Company
- Size: 51-200 employees
- Location: Vile Parle (E), Mumbai, India
Industry
- Financial Services
Practice Areas
Story
Zensung offered an AI-enabled insurance application for better engagement to ease the process. However, streamlining recurring bills without hampering the overall performance of the app became a challenge for the brand. Also, a lot of dormant resources was created that made things challenging. And for that purpose, they hired us to streamline their existing operations with a robust cloud infrastructure and management, meeting customer expectations.
Challenge
Zensung didn’t had clarity on bill payments on their subscriptions. They were unable to understand how the deductions of subscriptions were made or, to be precise, for which service they were paying. This is why Zensung needed us to analyze the trend in the expenditure and also work on architecture diagram which they didn’t have in place.
Moreover, Zensung was actually undergoing AWS resource management difficulties due to improper infrastructure of the subscription. This added more pressure on the in-house team because harnessing data and delivering high-quality services became a milestone that needs to achieve at the earliest.
Solutions
Cloud 9 did what it promised. We simply changed the game for Zensung by using our expertise and smart technology. Our dedicated team discovered the root cause of the problem, which was inadequate subscription model, cloud infrastructure for resource management and optimization of workload as well as expenditure. Our team went through a couple of bills to analyze the trend of expenditure and strategically eliminate dormant from the subscription process.
Results
In this way, the efficiency and performance of the app wasn’t affected and the brand was able to save 15% on their billing. Also, Cloud 9 believes in delivering quantifiable results, so we helped Zensung to save great huge amount on billing by optimizing the production environment smartly.
With the removal of dormant from subscription, Zensung was able to provide a clarity on payments of services from the subscription and enabled them to stay ahead in the competitive market. Also, we were able to streamline their workload and operational processes, reducing overall cost