Noble Plus is a Mumbai’s most trusted Pharmacy and Skin Care destination. They are on a mission to serve customers better every day. With 50+ retail outlets, they offer a wide range of derma- cosmetics, organic, and natural products. They partner with some of the leading and most trusted brands nationwide and globally.
Company
Size: 1000 plus employees
Location: Mumbai
Industry
Pharmacy & Skin Care
Practice Areas
- Microsoft 365 Defender
- Managed Services
- Microsoft 365
Challenge
Noble Plus was facing several challenges in its IT infrastructure. Here are some of them:
- Single Point of Failure: Noble Plus was heavily reliant on a single on-premise server for both its online and offline business operations. This single server created a significant vulnerability, as any downtime could disrupt the entire business.
- Server Downtime: The server was prone to outages, mainly due to power supply issues and excessive server load. These downtimes had severe consequences for their business operations.
- Poorly Built Online Application: Noble Plus had an online application that was inefficiently designed, leading to slow performance, and failing to meet the needs of its users.
- Scalability and Security issues
Solution
To address the multifaceted challenges faced by Noble Plus, Cloud 9 Infosystems delivered a robust suite of managed IT services, effectively streamlining their IT infrastructure. By partnering with Cloud 9, Noble Plus experienced significant benefits across various critical areas:
Cloud 9 deployed a Microsoft Azure platform solution with separate application instances for each use case for autonomous operations. Seamless integration with backend systems improved operations and enhanced visibility across the organization
Cloud 9’s standardized deployment topology complemented business processes and ensured seamless operations within the organization. A consistent application portfolio rationalized the total cost of operations.
Cloud managed service of the Cloud 9’s Cloud Computing practice addresses stringent service-level agreements to ensure availability, scalability, agility, and performance.
- Improved Uptime: Uptime was improved and set to an impressive 99.9%. The application was made available for web users, Android, and iOS, ensuring reliability across various platforms.
- Robust Backup Strategy: Cloud9’s managed services team established a robust backup strategy, following industry standards. Daily backups were performed without any failure, and detailed backup reports were continuously shared with Noble Plus for auditing purposes.
- Optimized Performance: Application and databases were optimized to reduce response times, enhancing the user experience significantly. This optimization process was executed in a continuous cycle, ensuring long-term performance improvements.
- Regular Patching and Upgrades: Cloud9’s managed services included regular patching and upgrades for servers and applications, keeping the infrastructure up-to-date and secure.
Results
Noble Plus experienced a transformation in its operations and business continuity after implementing Cloud 9’s Managed Services. The results were notable:
- Enhanced Reliability: The online application became highly reliable, ensuring customer satisfaction and trust.
- Improved Security: Noble Plus successfully prevented ransomware attacks and other security breaches through continuous audits and proactive security measures.
- Reduced Downtime: Downtime due to server issues was significantly reduced, enabling seamless business operations.
- Efficient Resource Management: Continuous monitoring and resource optimization reduced server load and improved overall performance.
- Data Resilience: The robust backup strategy ensured that critical data was protected and could be quickly recovered in case of data loss.
- Optimized User Experience: Response times were significantly reduced, leading to improved user satisfaction and engagement.
- Up-to-Date Infrastructure: Regular patching and upgrades kept the company’s infrastructure secure and aligned with industry best practices.